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LIONEL HERNANDEZ

 

COMPUTER EDUCATION

2011
2010
2010
2010
1999
1999
1999

OTHER EDUCATION

CA Life Insurance License
 
COMPUTER SKILLS

 

  • Windows 7

  • Windows 2000 / XP

  • Outlook

  • A+ hardware

  • Windows 95 / 98

  • Word / Excell

  • Network Technologies

  • Novell NetWare 4.11

  • DOS/Windows3.x

 

 

 

PROFESSIONAL EXPERIENCE

 

 

 

Compucom – State Farm                  (various contracts)

2009-2011

Field Installer

 

Deployment of PC, Printers and Scanners

Upgrade of hardware and software

Data migration and backup

 

 

 

Freelance

2009

Remove viruses and/or ad-aware

Install small Networks

Repair and service Desktops

Video Teleconferencing

Install and configure software

 

 

 

 

 

Getronics – State Farm                   (22 months contract)

2008

Field Installer

 

Installation of servers – Windows 2003

Upgrade of hardware

Data backup and retrieval

Deployment of PC’s & Laptops

 

 

 

Freelance

2004

Installation and upgrade of wire/wireless networks

Hardware and Software support for small offices

Installation, repair and upgrade of PC’s

 

IBM – State Farm                        (5 months contract)

2003

Sedona Group

 

Field Installer / Customer Support

 

  • Installation and upgrade of Windows 2000 servers

 

  • Upgrade of Windows XP workstations

 

 

 

 

 

IndyMac Bank            ( 5 months contract)

2003

The Computer Merchant, LTD.                  800+ users

 

Senior Annalist / Help Desk

 

  • Install, configure and deployment of PC’s, Laptops, printers

 

  • Assist users on Microsoft Office Suite - Excel, Word, PowerPoint and Outlook

 

  • Troubleshooting on NT 4 and Windows 2000 workstation. (Compaq Deskpro and EVO)

 

  • Install and configure proprietary software
  • Phone support / troubleshooting

 

 

 

DCFS – (Department of Children And Family Services)                                                   

 

Modis                                                (21 months contract)

2002

Annalist II  / Technician                    800+ users

 

  • Install and configure proprietary software for DCFS (CWS/CMS, JADE, WCMIS, MEDS, CWTAPPS, SMP, STATS, APPS, TNUTS)

 

  • Assist users on Microsoft applications

 

  • Installation and troubleshooting of hardware (printers local/network, Novell Client, scanners, laptops, digitals cameras, zip/jazz drives, PDAs, etc.

 

  • Maintenance of equipment and/or spare parts inventories

 

 

 

 

 

Kaiser Permanente & Children Hospital – LA    (4 months)

2000

TriStaff

 

 Installer /Techician

 

  • Back up of user Data through Ghost

 

  • Installation and upgrade of software  (Windows 95 –NT 4)

 

  • Break/fix

 

  • Roll-Out from Windows 95 – NT 2000 

 

 

 

 

 

Edison South of California                             (3 months contract)

2000

System One

 

Installer / Technician

 

  • Roll-Out from Windows 95 – NT 2000 

 

  • Outlook Migration to GroupWise

 

  • Installation and upgrade of hardware/software

 

Sedona Group

2000

Installer

 

  • Installation and upgrade of NT 4 workstation

 

  • Upgrade of software

 

 

 

 

 

LEXICON

1999

Kelly Services

 

Help Desk                                                        (3 months contract)

 

Upgrade of hardware and software  (Novell, Windows 98)

Phone support and on-site customer service

Troubleshooting

Ghost

 

Sprint PCS

2000

RCM Technologies

 

Installer

 

Installation and upgrade of software

Ghost

 

IBM                                                                 (3 months contract)

1999

Sedona Group

 

Installer

 

  • Installation and upgrade of NT server

 

  • Upgrade of software

 

  • Upgrade Laptops

 

 

 

American Stores Company, Southern California locations

1984 - 1998

General Merchandise Manager

 

Computerized order input and receiving

 

Trained and provided feedback to new personnel

 

Provided phone support and on site customer service

 

Managed inventory at cost effective levels

 

  

 

EQUIPNET Inc. Pasadena, CA

1993 - 1994

Office Support

 

Data entry implementation and design

 

Back up of dBase files on Novell 3.1 network

 

  OTHER SKILLS

  Bilingual (Spanish)

  Electronic Background